James Allerton-Austin

Director of Product Management


Gary Barnett

Principal Analyst, Software - Enterprise Solutions


Kevin Dalley

IT Director

Punch Taverns

Upendra Dharmadhikary

Client Partner - Global Transformations

Tech Mahindra Limited

Stuart Easton



Maxine Holt

Practice Leader - Software IT


Bob Horton

Senior Business Improvement Manager

Liverpool Victoria

Guy Liddell

Managing Consultant

WS Atkins Management Consultants

Dr. Robert McGarry

Vice President, BPM Software Sales


James Myatt

Managing Director

Fidelity Investment & Leasing

Alistair Park

Delivery Director

Estafet Ltd

Neill Pawsey

Project Information – Senior SME (Subject Matter Expert)


Natalie Semmes



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Delivering Effective Business Change

The whole purpose of BPM is to help organizations become more agile and effective by enabling them to better understand, manage and adapt their business processes. But BPM initiatives can be hugely challenging and in order to be successful, BPM requires buy-in from a broad cross-section of the business, the right technology selection and highly effective change management processes.

The pain is worth it, however. Successful BPM projects can help transform businesses, giving them better insight, enabling them to deliver their services flexibly and dynamically and supporting the level of agility that the business requires.

This conference will focus on the practical steps that organizations need to take in order to deliver effective business change. In addition to drawing on Ovum’s extensive research, you will hear from real-world practitioners and the leading technology companies in the field.

We have introduced two tracks to the conference agenda this year; BPM ‘Art’, which focuses on the change management challenges associated with BPM and BPM ‘Engineering’, which focuses on the technical challenges of BPM. Both will provide you with valuable, practical teachings and insights.

How to make the business case for BPM and convince the business to invest?

To be successful, BPM projects need buy-in from across the business. We’ll highlight the most effective strategies to ensure that the business is engaged throughout each BPM project.

What steps you need to take at the outset to ensure that your BPM project is successful?

The first phase of any BPM project is the most crucial. Getting the right people into the room and establishing the right process from the outset is key.

What impact will social, mobile and the connected consumer have on BPM?

Disruptive technologies like social and mobile are challenging existing business processes. We’ll show you how BPM can help an organization integrate multiple channels and technologies into its business processes.

What are the characteristics of the most successful BPM projects?

Learn from real world adopters of BPM about the things they did to ensure success.

What are the most important factors in choosing a BPM solution?

Drawing on Ovum’s decades of experience in evaluating and helping clients select technology products, we’ll share the key factors that should drive your choice of BPM technology.

During the event you can tap into Ovum’s expertise through one-to-one  consultations with our analysts at the Analyst Clinic.

Here, in 30  minute meetings, you will be able to discuss the challenges  facing your  organization and get personalized advice on how the latest  trends in  business technology will affect your business and your  industry sector.  Ovum’s global IT and Telecoms analyst team and experts  in their  respective fields, are available to meet with you. We  encourage you to  take advantage of this experience by securing a  one-to-one meeting in  advance to be sure of availability, or on the  day.

  • Learn all about how BPM helps organizations become more agile and effective by enabling them to better understand, manage and adapt their business processes
  • BPM is Ovum’s longest standing event and is now in its 5th Year
  • With 25+ speakers in one 2 streamed information-packed day, be inspired by the thought leaders in BPM including GKN, Barclays Bank, Centrica, Co-Operative Bank, TNT, Balfour Beatty, Great Ormond Street Hospital
    • Access in-depth business intelligence from Ovum’s expert analysts. 2 of our most senior and specialised BPM analysts will present and host discussions, and you can also book a session with them in the analyst clinic
      • Maxine Holt, Practice Leader, Software – IT, Ovum
      • Gary Barnett, Principal Analyst Ovum
  • Network amongst peers and industry visionaries. We will help you arrange unlimited pre-scheduled one-to-one business meetings either via our speed networking sessions or our networking app, maximizing your chance of doing real business at the event
  • All of the above is free to IT decision-makers
  • Meet leading suppliers and source practical “how to” advice in our exhibition

Thanks too for organising an excellent event. It was informative, at times entertaining and definitely well organized.

IS, Commercial Advantage Ltd

Very good coverage of key areas of interest. Thought provoking. Very informative event.


A thought provoking and informative event covering a broad range of relevant topics.

EA, Atkins Management Consultants

Powerful and digestible insight


Speaking Enquiries

Laura Tytherleigh Tel: +44 (0)20 7017 6472

Sponsorship & Exhibition Enquiries

Svetlana Meshkova Tel: +44 (0) 20 3377 3993

Marketing Enquiries

Andrew Cleary Tel: +44 (0) 20 7017 6348

Event Enquiries

Lizzy Eaton Tel: +44 (0)20 7017 6472